During this How to Handle Conflict and Confrontation workshop, you'll discover how to get to the real cause of the problem, how to disarm disagreeable people, how to defuse tense situations, and how to handle anger (your own and others'). You'll also learn hot to utilize "what to say when" scripts for specific conflict situations that arise at work, so you will never be at a loss for the right words again.
There are no classes scheduled at this time, please contact us to request more dates or for on-site training.