04-30-2014 - How to Manage Emotions and Excel Under Pressure - Omaha, NE

I. Understanding the Emotions That Hold You Back:

• The positive and negative effects of emotions in the workplace
• Changing how you respond, even when your mind doesn"t want to
• How to neutralize paralyzing emotions
• Overcoming tears, anger, rage, and self-pity
• Getting your point across without losing control

II. Preparing for Confrontation and Other Tough Situations:

• Getting to the real issues – defining the problem
• 7 principles for maintaining positive relationships during disagreements
• Building a trust framework
• 4 steps for getting beyond the fear of confrontation
• The top 5 times when you shouldn"t confront
• What to do when you face the impossible

III. Navigating Your Way Through Conflict:

• Understanding the 4 causes of conflict AND how to defuse them
• 10 conflict-resolution skills everyone should know
• How to deal with conflict-related stress
• 5 emotional myths that handicap your conflict-resolution style
• The 3-step A.C.E. method of conflict resolution
• 3 growth opportunities conflict offers and how to benefit from them

IV. How to Deal With Others" Negative Emotions:

• 7 keys to richer relationships
• How-to"s for dealing with back-stabbing, gossip, and resentment
• Active listening skills guaranteed to give you the upper hand
• Constructive confrontation for when the other guy is mad
• Coping with crisis – even when everyone loses control
• Minimizing antagonistic behavior

V. Communication Skills for Dealing With Emotionally Charged Situations:

• The 3 C"s of conflict communication
• 4 keys to direct communication, and some habits you may want to break
• Improving your indirect communication
• Savvy speaking skills for getting through tense situations
• How to resist the "hardball" tactics that shut down communication

VI. Dealing With Anger:

• Understanding the three dimensions of anger
• 4 facts you must know about anger
• The 4-stage anger management strategy
• 3 ways to deal with anger appropriately
• Unacknowledged anger: what to do with a ticking time bomb

VII. Achieving Emotional Balance for Phenomenal Success:

• A 5-step process for reclaiming your self- esteem
• Self-talk: Could what you"re telling yourself be getting you nowhere?
• Stress and burnout: How to keep them at bay
• How-to"s for handling your emotions in every situation

SPECIAL SECTION:
Dealing With Stress on the Job: The Great American Career Killer

The special section of this workshop agenda deals with how to handle the stressful situations that come at us every day.

You"ll learn how to cope, handle, and work through high-stress situations so that you come out on top every time. You"ll get more done, be happier on the job, and be the envy of everyone in your office!

• Discover the critical keys to making sound decisions, even under intense pressure
• Find out if there is a perfectionist working in your office – maybe right behind your desk – and how to change that
• Learn unique time-management techniques guaranteed to add hours to your day
• Use easy delegation techniques that "clone" you and multiply your effectiveness
• Find out if they"re asking too much of you and what you can do about it
• Are you agreeable or dependable? Confusing the two can spell disaster – find out here
• How to use the stress-management strategy of "coping" on and off the job