07-29-2015 - The Supervisor Role as Trainer and Coach - Cromwell, CT

The Supervisor"s Role as Teacher:

• The most common teaching mistakes most supervisors are making today!
• Does your on-the-job training feel like discipline or helpful learning? How to recognize the difference
• Have you been crystal clear or clear as mud? Top techniques for improving clarity
• How do you know that your employees understand what you"ve taught them?
• Training reinforcement: how much is too much? How little is too little?

The Fundamentals of Training:

• The role of training – how improved skills on your part lead to improved performance from your employees
• Spotting areas of weakness in your staff – and how to design training to address it
• Common barriers to learning and how to get around them
• Different learning styles and how to adjust your training to each person
• 4 motivation killers to avoid at all costs

Training and Coaching 101 - Your Role as a Supervisor:

• Why coaching is more important than ever in today"s diverse workplace
• The role training plays as both a management skill and a management style
• Sharing your experiences: how your successes and mistakes benefit your team
• When to handle the training and when to delegate it to someone else
• Seamlessly integrating tutoring into your current management style

Providing Effective Feedback:

• The real purpose of feedback: helping your staff understand where they stand in relation to expected results
• Getting your point across: sharing information and observations in a way that will get results
• 5 strategies for criticizing in a constructive, rather than destructive, manner
• How to gently criticize sensitive or easily discouraged team members

Engaging Your Staff – Keeping Them Interested and Motivated During Training:

• Building emotional connections between your employees and training opportunities
• Finding personal motivators: 5 tips for engaging less than-enthusiastic employees
• 3 tips for improving employee buy-in
• Creating tangible and measurable rewards for training and coaching

Encouraging Continuing Learning and Skill Development:

• 3 ways to make sure your staff understands not just the how but the why of continuing education
• How-tos for setting clear learning objectives
• Measuring skill development in your staff
• Encouraging an environment of continued learning and improvement

Dealing With Reluctant Learners:

• Expert strategies for overcoming reluctant learners
• 4 ways to deal with a know-it-all
• Redirecting the attention of participants who are daydreaming
• How to establish and maintain control of a coaching session